Frequently Asked Questions
Everything you need to know about your VLONE order.
How long does shipping take?
Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-14 business days depending on customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-edition drops may be final sale.
How can I ensure I am buying authentic VLONE?
Authentic VLONE products are sold exclusively through our official website and authorized premium retailers. Each piece features specific high-quality screen printing and branded neck labeling.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I wash my VLONE apparel?
To preserve the graphic print and fabric quality, we recommend washing your items inside out in cold water and hanging them to air dry.
Can I change or cancel my order after it is placed?
Once an order is placed, it is immediately sent to our processing center. We are unable to guarantee cancellations or modifications, but please contact support within 1 hour of purchase.